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Children patient's satisfaction and ways of its improvement: a case study
Martinová, Michaela ; Hamplová, Dana (advisor) ; Sedláčková, Markéta (referee)
(in English): The aim of this diploma thesis was an integrated analysis of satisfaction for pediatric patients aged 14 - 19 years at the Faculty Hospital Brno, which created a basic pattern of variables for a further investigation of satisfaction of adolescent patients in hospitals and other healthcare facilities. Simultaneously, the work focused on recommendations of how to improve the satisfaction of patients in A & E (accident and emergency) and internal departments. In the Czech Republic there are several different studies that deal with the satisfaction element, which are ordered by medical facilities, so they can improve the satisfaction of their patients, based on the results. Satisfaction surveys of pediatric patients are not yet common, as the international standardisation is still in progress. Investigative study of the published articles on various research was undertaken for the theoretical basis of this study. The results gained from the study can be used as a base in further evaluations of pediatric patients satisfaction in health institutions. The thesis also recommends to the Faculty Hospital Brno how to increase pediatric patients satisfaction in the future. The research of satisfaction of patients in the pediatric department of the Faculty Hospital Brno showed that the dependent...
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Children patient's satisfaction and ways of its improvement: a case study
Martinová, Michaela ; Hamplová, Dana (advisor) ; Podaná, Zuzana (referee)
(in English): The aim of this diploma thesis was an integrated analysis of satisfaction for pediatric patients aged 14 - 19 years at the Faculty Hospital Brno, which created a basic pattern of variables for a further investigation of satisfaction of adolescent patients in hospitals and other healthcare facilities. Simultaneously, the work focused on recommendations of how to improve the satisfaction of patients in A & E (accident and emergency) and internal departments. In the Czech Republic there are several different studies that deal with the satisfaction element, which are ordered by medical facilities, so they can improve the satisfaction of their patients, based on the results. Satisfaction surveys of pediatric patients are not yet common, as the international standardisation is still in progress. Investigative study of the published articles on various research was undertaken for the theoretical basis of this study. The results gained from the study can be used as a base in further evaluations of pediatric patients satisfaction in health institutions. The thesis also recommends to the Faculty Hospital Brno how to increase pediatric patients satisfaction in the future. The research of satisfaction of patients in the pediatric department of the Faculty Hospital Brno showed that the dependent...
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Children patient's satisfaction and ways of its improvement: a case study
Martinová, Michaela ; Hamplová, Dana (advisor) ; Sedláčková, Markéta (referee)
(in English): The aim of this diploma thesis was an integrated analysis of satisfaction for pediatric patients aged 14 - 19 years at the Faculty Hospital Brno, which created a basic pattern of variables for a further investigation of satisfaction of adolescent patients in hospitals and other healthcare facilities. Simultaneously, the work focused on recommendations of how to improve the satisfaction of patients in A & E (accident and emergency) and internal departments. In the Czech Republic there are several different studies that deal with the satisfaction element, which are ordered by medical facilities, so they can improve the satisfaction of their patients, based on the results. Satisfaction surveys of pediatric patients are not yet common, as the international standardisation is still in progress. Investigative study of the published articles on various research was undertaken for the theoretical basis of this study. The results gained from the study can be used as a base in further evaluations of pediatric patients satisfaction in health institutions. The thesis also recommends to the Faculty Hospital Brno how to increase pediatric patients satisfaction in the future. The research of satisfaction of patients in the pediatric department of the Faculty Hospital Brno showed that the dependent...
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Multiculturalism in England
Martinová, Michaela ; Balon, Jan (advisor) ; Volek, Martin (referee)
Bachelor thesis 'Multiculturalism in England' deals with the phenomenon, which has been a product of modern society since the second half of the nineteenth century. The politics of multiculturalism is linked to England because of the large waves of immigration after World War II. These waves affected England, primarily from the cultural point. Diverse cultural heritage had a strong impact on national identity. Therefore we can call England like a multicultural state. First I define the concept of multiculturalism. Historical context is based on texts by prominent sociologists dealing with immigration in England, such as Evans, R. Lowe and N. Lowe, with whom we learn about the arrival of immigrants to England and about the politics that accompanied with the arrival of immigrants. Then is introduced the current situation, which leads to a discussion of national identity. For text editing, I used the method of compiling the text, because it is pointed out that the situation in Great Britain multiculturalist approach. The summary paper is showing how the influx of immigrants settled England and how they were affected by the current state of social policy. Fact that other publications on the development of multiculturalism in England is available in Czech, and I drew from a very important sociological figures,...
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