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Information System Design
Majerová, Viktoria ; Novák, Lukáš (referee) ; Koch, Miloš (advisor)
The master‘s thesis is focused on assessing the current state of the company's information system in the field of employee shift records, which is currently used in paper form. The system currently only serves to register shifts. In my thesis, I analyze the current state, then propose a solution and improvement, which I describe using Lewin's model of change, time analysis, risk policy and economic evaluation.
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Design of Application for Call Center
Majerová, Viktoria ; Koch, Miloš (referee) ; Dydowicz, Petr (advisor)
The bachelor's work focuses on the creation of a web application for the call center, that is mainly focused on the work of operators. The work contains an analysis of the current situation of both the company and the market situation. The design includes application use cases, user and administrative interface, database design. The conclusion deals with the economic evaluation of the proposal.
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Design of Application for Call Center
Majerová, Viktoria ; Koch, Miloš (referee) ; Dydowicz, Petr (advisor)
The bachelor's work focuses on the creation of a web application for the call center, that is mainly focused on the work of operators. The work contains an analysis of the current situation of both the company and the market situation. The design includes application use cases, user and administrative interface, database design. The conclusion deals with the economic evaluation of the proposal.
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