National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Customer Satisfaction Analysis and Recommendations for its Improvement
Šafářová, Martina ; Luxová, Martina Žabová (referee) ; Chalupský, Vladimír (advisor)
This bachelor thesis focuses on customer satisfaction analysis and customer regional food and services awareness that are offered by Konzum co-operative society. Local Konzum establishment in Žamberk was chosen for the purposes of this thesis. Entries for the analysis are obtained via an online survey. The survey itself focuses on current customer satisfaction and awareness. Appropriate measures for the improvement of these crucial aspects are then designed based on the acquired results.
Customer Satisfaction Analysis and Recommendations for its Improvement
Šafářová, Martina ; Luxová, Martina Žabová (referee) ; Chalupský, Vladimír (advisor)
This bachelor thesis focuses on customer satisfaction analysis and customer regional food and services awareness that are offered by Konzum co-operative society. Local Konzum establishment in Žamberk was chosen for the purposes of this thesis. Entries for the analysis are obtained via an online survey. The survey itself focuses on current customer satisfaction and awareness. Appropriate measures for the improvement of these crucial aspects are then designed based on the acquired results.

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