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	Customer Satisfaction Analysis and Proposals for its Improvement Řezníček, Michal ; Kunc, Rostislav (referee) ; Chalupský, Vladimír (advisor) This bachelor´s thesis deals with an analysis of costumer satisfaction for FPO Ltd. The theoretical part deals with basic concepts. The company is described and analyzed in the analytical part. Furthermore, the results of customer satisfaction survey are processed and evaluated on the basis of a questionnaire survey. Finally, based on the data are suggested measures and recommendations to increase customer satisfaction. Detailed record
	Customer Satisfaction Analysis and Proposals for its Improvement Řezníček, Michal ; Kunc, Rostislav (referee) ; Chalupský, Vladimír (advisor) This bachelor´s thesis deals with an analysis of costumer satisfaction for FPO Ltd. The theoretical part deals with basic concepts. The company is described and analyzed in the analytical part. Furthermore, the results of customer satisfaction survey are processed and evaluated on the basis of a questionnaire survey. Finally, based on the data are suggested measures and recommendations to increase customer satisfaction. Detailed record
	Inovace informačího systému Vodárenské akciové společnosti, divize Boskovice Kunc, Rostislav Detailed record
	Návrh a implementace elektronického informačního systému pro střední školu Kunc, Rostislav Detailed record

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