Home > Search Results: Kouklík, Václav
Search:
Search Tips :: Advanced Search
Search collections:
Sort by: Display results: Output format:
National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
CRM in Insurance
 Kouklík, Václav ; Pour, Jan (advisor) ; Maryška, Miloš (referee)
The thesis is focused on the Customer Relationship Management in an insurance company. The goal is to provide complex view on the issue of customer relationship management in the insurance, then identify the specific knowledge of insurance industry and consequently use it for analysis and design of selected processes of CRM. For these processes is also needed to design relevant performance indicators. These goals can be reached by mapping those processes in insurance companies, which are supported by CRM, to the standard functionality of the CRM system. For gaps is necessary to consider changing the standard functionality or change the process. Design of the indicators is based on the Balanced Scorecard and method CRACK. The benefit of the work is application of knowledge in the field of customer relationship management in the insurance industry as well as design and analysis of selected processes of CRM with their measurements.
Detailed record
B2B electronic auctions
 Kouklík, Václav ; Šalamon, Tomáš (advisor) ; Novák, Tomáš (referee)
This bachelor thesis focuses on the usage of electronic auctions in the B2B business e-commerce. Electronic auctions are a simple modern tool that companies use to achieve savings. The introductory part of the work deals with the history and theory of auctions, not only in terms of electronic auctions, as well as from the perspective of traditional auctions, because they were together with the development of the Internet starting point for the emergence of electronic auctions. Furthermore, it defines the B2B auction markets to other B2B business models. The main part of work is focused on B2B e-auctions and the integration of this tool into business processes. It demonstrates important aspects, which must be taken into account during the decision about the purchase of auction software. And it also shows how to use this software. The final part contains an analysis of the situation on the market of providers of auction systems in the Czech Republic. It offers a comparison of these providers on the basis of established criteria and contains market research data.
Detailed record

Interested in being notified about new results for this query?
Subscribe to the RSS feed.
Digital Repository :: Search :: Submit :: Personalize :: Help
Powered by Invenio v1.1.2
Maintained by admin.invenio@techlib.cz
This site is also available in the following languages:
Česky  English