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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Application of the software support help desk into the process Facility management
 Běhounková, Jitka ; Hradil, Marek (referee) ; Kříž, Jiří (advisor)
The work deals with a importance of the tool HelpDesk for Facility management environment, which covers a aggregate of services in the area of real estate management. The work analyses the effects on operation (event. requirements on manpower, acceleration of requirements servicing, improvement of services) after the system application with respect to requirements of the middle and top management (e.g. not increase of the human resources, an opportunity to course monitoring of problem solving, providing of data sources for negotiation with suppliers). A part of solving is a proposal of architecture for the whole system with the accent on an integration with typical applications in the Facility management environment (Asset Management Systems) a an offer of own services (SOA - Service-oriented architecture). The goal of work will the selection of the optimal platform for solving (web application, form application) and proposal of basic data structures.
Detailed record
Application of the software support help desk into the process Facility management
 Běhounková, Jitka ; Hradil, Marek (referee) ; Kříž, Jiří (advisor)
The work deals with a importance of the tool HelpDesk for Facility management environment, which covers a aggregate of services in the area of real estate management. The work analyses the effects on operation (event. requirements on manpower, acceleration of requirements servicing, improvement of services) after the system application with respect to requirements of the middle and top management (e.g. not increase of the human resources, an opportunity to course monitoring of problem solving, providing of data sources for negotiation with suppliers). A part of solving is a proposal of architecture for the whole system with the accent on an integration with typical applications in the Facility management environment (Asset Management Systems) a an offer of own services (SOA - Service-oriented architecture). The goal of work will the selection of the optimal platform for solving (web application, form application) and proposal of basic data structures.
Detailed record

See also: similar author names
9 Hradil, Martin
4 Hradil, Michal
1 Hradil, Milan
1 Hradil, Miroslav
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