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CRM and its application in the company Znovín Znojmo Inc.
Novotná, Šárka ; Postler, Milan (advisor) ; Bilíček, Štěpán (referee)
The subject of my diploma thesis CRM and its application in the company Znovín Znojmo Inc. is analysis of the temporary usage of CRM in the company among other things based on the survey, which results will be used to draft potential improvements. Thesis is divided into six chapter divided into practical and theoretical parts. The theoretical part of thesis describes the marketing and commercial communications, defined CRM as customer relationship management and analyze the economic environment focusing on the Czech wine market. In the practical part is introduced company Znovín Znojmo Inc., is applied SWOT analysis and described marketing communication of company. At the core is the introduction of CRM in the company Znovín Znojmo, survey through customers and then are designed recommendations for improvements.
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B2C marketing communications of the company Znovín Znojmo, plc.
Novotná, Šárka ; Postler, Milan (advisor) ; Bílíček, Štěpán (referee)
The bachelor thesis "B2C marketing communications of the company Znovín Znojmo, plc" deals with the analysis of the current marketing communication of the company with the customer. On the basis of a survey propose solutions for improvements. Whole bachelor thesis is divided into chapters that can be notionally divided into practical and theoretical. In the theoretical part of the thesis is defined marketing, marketing planning process, the actual marketing communications including marketing communication mix. The practical part is focused on marketing mix and especially marketing communication of company Znovín Znojmo plc. In conclusion of the practical part are questionnaires obtained by field investigation. On the basis of these questionnaires are designed corresponding recommendations to change marketing communications.
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