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Concept of Quality Management System in Antikvariát VŠE
Snopková, Lenka ; Plášková, Alena (advisor) ; Benčoková, Anna (referee)
Graduation Theses describes Management System of Quality (QMS) according to Needs of Standard Specifications ISO 9001:2000 in Antikvariát VŠE. Target was designed funktional QMS and implemented Survey of customer's Satisfaction with proposition of Quality Manual. This work is designed like Interpretation of single points ISO - Standards and with practical Solutions for Antikvariát VŠE.

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