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Analysis and improvement suggestions for IT change management process
 Čecháková, Zuzana ; Svatoš, Oleg (advisor) ; Řepa, Václav (referee)
This thesis focuses on IT change management process. The main aim of this document is to perform an analysis of the current state of IT change management functioning in a specific corporation and to suggest possible improvements. The theoretical part is dedicated to business processes in general and to possible approaches to their improvement and additionally a Methodology for Modeling and Analysis of Business Process, which is used in the empirical part of this paper, is characterized as well. Further, various methodics, concerning the area of change management, are described. The thesis focuses primarily on ITIL as it is the set of practices which is being followed for process creation and optimization in the aforementioned corporation. The empiric part consists of IT change management models of the chosen company and a description of the process and its roles. Identification of the weak points is derived from the analysis of the current state and in conclusion a possible solution is suggested. The proposed precautions might improve process functioning and increase its efficiency as well as user satisfaction
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