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The Quality of Service of the Czech Post and Possibilities of Its Improving.
 Kozel, Jaroslav ; Hůlová, Marie (advisor) ; Kořánová, Helena (referee)
This bachelor's thesis focuses on a quality of postal services. The aim is to assess the quality of services provided by the public corporation Czech Post and its particular branch and propose possibilities of quality improvement. The introduction deals with an explanation of important terms like service and quality, it is followed by a description of approaches to quality management and information on postal services sector in the Czech Republic. After that, the Czech Post and its services are introduced. A questionnaire survey among Czech Post costumers, flow chart and Ishikawa diagram are used to reach the aim of the paper. In the final section, some possibilities of improvement are proposed to enhance the quality of the corporation's service.
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