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Quality of management of social service providers
Vrzáček, Petr ; Lorenz, Walter (advisor) ; Matulayová, Tatiana (referee) ; Kuchař, Pavel (referee)
Social peace has a high political value in democratically functioning societies, especially in countries with a socialist past. Politicians are responsible for its achievement by creating appropriate legislative and financial conditions, as well as organizations and their managements, which perform the specified functions in the system. Social service providers have an important position in the performance of social work. While there are quality standards for social services, no sector-relevant model has yet been created for management quality. The aim of this dissertation is to create a quality model of social service provider management based on pragmatism and constructivism. This model is created as an intersection of knowledge contained in organization theory and the current legislative setting of the two legal forms of providers, which are associations and institutions. The theory of the organization is conceived in the work as a meta-theory consisting of three perspectives, which are saturated with content by a set of sub-theories. The relevance of the resulting model is tested in the environment of organizations that took top positions in the Nonprofit of the Year competition in 2013-2019. The created management quality model has 14 perspectives, while the relevance of 12 of them was also...
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