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National Repository of Grey Literature

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Using of the Supervision in Citizens Advice Bureaux United in Association of Citizens Advice Bureaux Tomšů, Lena ; Havrdová, Zuzana (advisor) ; Kalvoda, Hynek (referee) The thesis attends to a matter of using the supervision in Citizens Advice Bureaux united in Association of Citizens Advice Bureaux. In this thesis the citisen consultancy is introduced as one of several ways of providing professional social consultancy. Especially activities of Association of Citizens Advice Bureaux are focused as the main matter. The main matter is also the achieving of management of consultancy agencies in circumstances of assuring the quality standards in social services. The next part of the thesis researches the supervision as one of the device conducing to reach and maintain the quality standard of services provided by Citizens Advice Bureaux. The practical part of the thesis presets the outputs from prior research based on analysis of current accesible teoretic sources and interviews with foundators of citisen consultancy in Czech Republic. In consequence with the prior research there are presented the outputs from questionaire research undertaken among managers of Citizens Advice Bureaux. The main aim of the thesis is finding answers of the question: what is the statement in exploating the supervision in citisen consultancy in Czech Republic and whether there is an existence of mutual factors influencing the exploating the citisen consultancy. The thesis contains also the... Detailed record

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