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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The comparison of a traditional shop and an e-shop
 Jakubičková, Nela ; Gála, Libor (advisor) ; Červenková, Marie (referee)
The aim of thesis is to evaluate in the same steps of the shopping procedure whether the trade, either traditional or electronic, can get the same level of customer support in the implementation of the buying process. To achieve this goal a set of criteria has been prepared, by which the selected traditional shop and e-shop are assessed and compared. The first and the second part of the thesis focus on the characteristics of the traditional and electronic trade, the procedure of shopping in both and the support requirements in this procedure. These requirements are based on usability, accessibility and other aspects related to the shopping procedure. The third part explains the method of evaluating transactions in accordance with the criteria and an assessment and comparison of the selected store and e-shop carried out subsequently. In the conclusion the suggested recommendations based on the recorded results for each trade are indicated. These could lead to a better level of customer support in the implementation of the buying process in that particular store.
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