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Systém pro plánování směn v pracovní agentře
Meliakin, Georgii
The bachelor's thesis deals with the development and deployment of a web application for shift planning in an employment agency. The main idea is to create an effective tool for managing work shifts, which will simplify and accelerate the process of planning and assigning shifts for agency employees. The application is designed to be intuitive and user-friendly, which contributes to simplifying coordination between employees and management while increasing work productivity.
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Optimization on assembly lines
Bark, Ondřej ; Borovička, Adam (advisor) ; Kuncová, Martina (referee)
The bachelor thesis focuses on modeling weekly planning of shifts considering numbers of working groups, corporation Continental Automotive Czech Republic ltd, where boosters are produced. The theoretical part involves definitions of elementary terms in mathematic programming, such as economic and mathematic model etc. Subsequently, there is a brief, concise description, possible approaches to optimization on assembly lines. In the second part the thesis evaluates a situation in a corporation and selects appropriate model or concept of solution -- generalized transportation problem or principle minimax. In the practical part of the thesis there have been created general models connected with MS Excel for a broader application in business practice followed by verification with real data. The entire analysis is created in MS Excel and optimization environment MPL for Windows with solver Gurobi 5.6.2.An important part of the thesis is comparison and interpretation calculated data with a real plan of production. The tracking week is the twelfth one in 2014.
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Callcentrum System Management in a chosen Firm
Guzi, Jan ; Černý, Jan (advisor) ; Novák, Michal (referee)
This thesis deals with operational management of an inbound call center and planning necessary work capacities. Company BEZREKLAMKY Ltd. established its own inbound call center, as a reaction to the dissatisfaction with the services of an external service provider and it is necessary to properly optimize operational capacities and human resources necessary to serve 5 to 7 thousand customer callers per month. Practical part of the thesis - planning of the workforce capacity, scheduling the shifts and planning the opening hours of the inbound call center - works with a rather extensive theoretical platform, which brings new views of operations management inbound call centre and also works with the internal and external surveys related to the functionality of newly established inbound call centre. Conclusions made on the basis of the theoretical part were applied directly to the planning and operational management of the inbound customer call centre. This thesis helped applied over 25 conclusions for the studied inbound call centers. The goals, which the company set out to fulfill, while planning the new department, are then partly validated via models of system dynamics and in the last section of the thesis reflects on the extent to which these goals are feasible.
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