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Interkultúrne špecifiká komunikácie v organizácii
Kákošová, Eva
This Bachelor thesis deals with the differences in the proceedings of individuals in an intercultural area, in order to specify the key knowledge, which illustrates the set of problems in communication of two cultures within one organisation. The theoretical part is based on the knowledge of intercultural communication and intercultural psychology. The theoretical part is structured into three parts, where each part is systematically focused on explanation and interpretation of theoretical knowledge in favour of the keyword phrase of the selected topic. The first part primarily deals with the matter of intercultural communication, cross-cultural barriers of communication and the meaning of intercultural communication in working environment itself. The second part of the thesis compares the cultural differences between the Czech and German society, related to the cultural dimensions and standards which are based on the researches of Geert Hofstede and Nový, Schroll-Machl. The third passage of the theoretical part deals with the intercultural competence and the intercultural training methods. The practical part includes interpretations of results of interviews, which were implemented in cooperation with German and Czech doctors in a German clinic. This Bachelor thesis is therefore focused on detecting the way of thinking and the perceptions, and the identification of problems between the Czech and German workers in a common working environment as well.
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Communication Barriers of Managers and their Subordinates
Doležel, Jan ; Hiršová, Miloslava (advisor) ; Míková, Irena (referee)
The aim of this work is to identify the most common communication errors taken from a selected sample of managers, which undermine the social interaction at work, and determine their impact on the results of work and group climate. Part of the work is a set of recommendations for the prevention and elimination of these barriers. For these goals to be met, I have developed questionnaires, particularly for managers, and especially for their subordinates, where the respondents assess themselves how often they face barriers in the workplace and impact of these barriers on the results of their work and group climate. Their responses are processed in charts by allocation criteria. Communication theories and the barriers related to the identified data give an idea of how the managers of this site (and possibly at other sites of similar size and structure) should communicate with their subordinates with care. The contribution of this work should be to improve communication and achieve not only greater satisfaction for all employees, but also increase productivity during business hours. For this to transpire, it is first necessary to increase communication, especially the knowledge of effective communication, then accept their mistakes and make a constant effort to eliminate them. Some important basic concepts in communication, a description of the principles and prerequisites of effective communication and barriers of communication and communication within the organization are clarified in the theoretical part. The practical part is focused on the environment of three working groups of international organization. The most common barriers on the workplace and their impact on work efficiency and group climate are shown and described there.
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