|
|
Ombudsman status and his role in medical organizations
ERETOVÁ, Zuzana
In my thesis I would like to inform the public not only about the office of ombudsman as such but also about the special ombudsman{\crq}s office for public health service, the tasks that he is in charge of and the fact how he can be helpful to people. The objective of my research was to find out how the public perceives the office of the ombudsman for public health service, what issues the ombudsmen deal with within the scope their offices in the health care facilities and to map the frequency of ombudsmen{\crq}s offices in the health care facilities within the Czech Republic. The hypotheses, which I have predetermined, were as follows. The public does not have enough information on the office of the ombudsman for public health service; the most frequent issues, which the ombudsman for public health service settles, are the grievances of patients concerning the behaviour of clinicians and nurses; and teaching hospitals have established an office of the ombudsman for public health service. Through my research I have learned the following facts. The office of the ombudsman for public health service has been established in six health care facilities of the Czech Republic. It includes four teaching hospitals and two non-governmental health care facilities. There is no legal regulation stipulating the necessity to establish an office of ombudsman in the health care facilities. The issues most frequently settled by the ombudsmen concern the improper communication of medical staff with the patients and their relatives or visitors. Another problem is the patients{\crq} dissatisfaction with the fact that the medical staffs does not properly or fully inform them, as well as the issue of too long waiting time in the emergency facilities. Using a questionnaire to address the public I also found out that almost three fourths of informants have never heard the term of ombudsman, they do not know what tasks he is in charge of and have no idea that such and office exists in some health care facilities in the Czech Republic. The same number of informants would like to obtain more information on the issue of the ombudsmen in the health care facilities and the public evaluates the current awareness of this issue as insufficient. More than a half of informants consider the office of the ombudsman for public health service as useful and think that establishing of such an ombudsman{\crq}s office results in a higher quality of health services.
|
|
|
The Comparison of Sorted Forms of Pastoral Care of Ill People in the Hospitals in Czech Republic
JONÁŠOVÁ, Radka
The work is engaged in pastoral care of ill people in the hospitals in Czech Republic. The theoretic part shows up the concept of illness, basic needs of ill people and the concept of pastoral care of ill people in the view of chosen authors. The practical part contains the comparison of two forms of pastoral care of ill people. It is the service of five pastoral assistants, who are exercising their service in hospitals, and the service of five priests, who are visiting hospitals within their service in parishes. The pastoral assistants work in hospital four up to eight hours a day during working days and they exercise the pastoral care in the form of accompanying of ill people {--} that means they are in a dialogue with ill people and they participate in their life situations. The priests visit hospitals mainly in order to sacrament dispense. By the confrontation of the service of both groups of persons involved in pastoral care of ill people with that, what chosen authors write about this service, appeared that only the pastoral assistants fulfil the intention of the pastoral care of ill people, that is the accompanying of ill people in their difficult situation of illness.
|
|
|
Accrediation and certification in a system of the services´ quality
VALENTOVÁ, Jiřina
This work concerns a quality management in the area of health service. The aim of degree work is anallysis and comparison of National accreditation standards in health service and downloading quality management system in hospital with destination obtaining certification. On basis of analyse both of processes it defined difference in extent and raiting certification and accreditation in hospitals. Process certification was analysed in Hospital Strakonice who in year 2006 got certification according to norm ISO 9001:2000 on the all hospital, also as on medical part, so another traffic. Process accreditation was analysed in Hospital Písek who in year 2006 successfully passed accreditation by SAK CZ and got certificate of hospital`s accreditation. From this work follow suggestion and recommendation on the optimal framework quality management system and application of the most suitable process in South Bohemian hospitals.
|
|
|
Preparedness of selected hospital to accreditation
ŠIMKOVÁ, Veronika
Accreditation is an adjustment mechanism which should reduce variations in medical care provided by heatlth care facilities. At present there are only twenty-one hospitals accredited by state. This accreditation guarantees that the medical care of the institution meets state standards. The hospital does not meet all standards so it cannot be accredited. It has, however, all preconditions to supplement the standards in near future. This work should help the hospital to assess its preparatory work for accreditation. I hope it will help other health care facilities and private people in their work concerned with accreditation.
|
|
|
Performance of hospital emergency team mass take in of patients separation for small, medium and big hospitals (local, district, faculty)
TOMÁŠKOVÁ, Lucie
The main objective of my work was to summarize entire information available about performance efficiency of rescue teams (hospitals) at massive reception of patients to hospitals. As a sample, the hospitals in South Bohemia were chosen, and that local, district and teaching hospitals as well. Even that each of the hospitals has their own traumatology emergency plan, you can hardly think of readiness without knowledge of the contents of the plan on the side of the individual administrators involved. In addition, the hospitals do not know accurate or theoretical numbers that would evaluate the performance efficiency of their rescue teams. I have collected the data from current operation of the hospital; from scheduled operation of the hospital under the conditions of massive reception of the likely affected; and from professional literature. Firstly, I focused on various causes of emergency or crisis situations, on classification of those, considering the place of origin, and on their sorting that is used as a base in order to activate the traumatology plan and the rescue team in the hospital. Secondly, I described the pre-hospital medical care at emergency and crisis situations that is covered by the medical rescue service within the Integrated Rescue System-i.e. the time before the traumatology is activated, and the people affected are received into the hospital. Thirdly, I worked with traumatology plans in the hospitals, explaining why they should exist in every hospital. After that, I described the traumatology plans of the individual hospitals that had been chosen as samples. (The Hospital České Budějovice a.s. is a teaching (big) hospital; the Hospital Tábor a.s. is a district hospital (medium type); the Nemocnice Prachatice a. s. is a local (i.e. small) hospital). Then, I processed the responses by head physicians in the trauma centres in the sample hospitals: I had asked questions related to their orientation and knowledge of the performance efficiency of their rescue teams and to activation of the traumatology plan of the hospital at massive reception of the affected. Finally, I confronted my results with the information in professional publications, especially in the article written by MUDr. Pavel Urbánek ``The Link-Up between the Pre-Hospital and Hospital Care in Case of Massive Disaster{\crqq}; then, I compared my results with the hospital medical care and capacity of hospitals in the Netherlands. In conclusion, I present my evaluation of the existing situation, following from the data and knowledge collected; there are proposals of my solutions as well.
|
|
| |
|
| |
|
|
Financial Analysis of the Jihlava Hospital
Pokorná, Hana ; Lešetický, Ondřej (advisor) ; Střítecký, Rudolf (referee)
This Bachelor work focuses in its first part on the theoretical understanding of financial analyse applications. This is followed in the second part, where these financial analyse methods and processes were applied in practice to the actual specific data of the Jihlava Hospital. The introduction is dedicated to describing the overall characteristics of Jihlava Hospital; it's allowance organization; and it's management budgetary control. The conclusion focuses on the analysis and evaluates the financial results.
|
|
| |
|
|
Private and Public Health Care Institutions and it's evaluation in the Czech Republic
Čibera, Roman ; Krabec, Tomáš (advisor) ; Šmídová, Radana (referee)
This text considers a possibilities of using business valuation methods in an evaluation of the private and public health care institutions in the Czech Republic. It tries to explain the specifics associated with the functioning of health care institutions and their influence on the choice of the valuation standards, valuation methodology and the selection of the final method of valuation. The first part describes health care institutions and their operation in the health care market. Other parts deal with the possibilities of the evaluation separately for private and public health care institutions. Differences are summarized in the conclusion.
|
guest ::
