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Process management in the Sales department ČZ a.s.
URBÁNEK, Milan
The main object of this master's thesis is to introduce process management and then apply it on a real company. The aim of the theoretical part was to define terms used in process management and describe it from different perspectives. An outline of the history of process management has offered insights into the personalities and the companies that have played a part in how the process management has arisen, and therefore how it looks today. Business process improvement and implementing business management have been the subjects of further theoretical subchapters. These methodologies included reengineering, Kaizen, TOC, Lean, Six Sigma. Process mapping is described in the end of the theoretical part. The theoretical knowledge was then applied in the practical part of this thesis. Firstly the company ČZ a.s. was introduced. However the domain of this thesis have become a mapping and describing of business processes in the company mainly in the Sales Department of the Tools Division. The conclusion is how to change the process of Order management in the Sales Department and how it will affect the Tools Division.
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Mapping of ICT processes towards global standards as a basis for process optimization
Nekula, Petr ; Chlapek, Dušan (advisor) ; Bruckner, Tomáš (referee)
This thesis deals with an interesting issue of mapping the ICT processes toward global standards in order to create a basis for process optimization. The author aims to research this subject in its complex range from both theoretical and practical points of view. Theoretical background of the final thesis initiates with a thorough research of all available resources on the topic of the process mapping and description of selected global standards for ICT process management together with their process models. Subsequently the most crucial supporting disciplines used for process mapping are also described. In the following section, the author provides a full description of process mapping proposal, the phases of which correspond with a PDCA lifecycle, all the above mentioned facilitating to enable a long-term continual process improvement. The whole process is being described in details, taking a closer look at each individual activity. Special consideration is taken to the procedure of selection of standards and goals for mapping and reflecting business environment. Practical part of author's thesis covers actual mapping in a selected company as to provide confirmation and verification of the proposed procedure. The field mapping in the company is performed using COBIT 5 and ISO/IEC 20000 standards. The mapping results are then evaluated and reached outcomes are displayed by using the prepared templates. Author's conclusion covers a range of gained knowledge from the implementation of mapping. Finally a set of proposals for using the mapping results in practice is provided. The thesis provides a comprehensive guide to the implementation of mapping of ICT processes towards global standards as a basis for process optimization. A significant benefit is the verification of theoretical procedure in a real business environment and its overall focus on practical applicability. The document may be used by both ICT professionals for their own mapping projects or by the members of academia for further research in the given field.
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Analysis and optimization of logistic processes in manufacturing company
Čamková, Karolina ; Pavlíček, Antonín (advisor) ; Martínez, Felipe (referee)
This thesis is focused on topic of mapping and optimization of processes with particular focus on logistic processes. The work consists of three interconnected parts. The first part contains definitions of important concepts and approaches in three separate areas. The areas are organization processes, logistic processes and Lean management. The second part revolves around suitable methodology, it contains used methods and tools suitable for mapping and analysis of various process as well as principles and tools recommended for optimization of logistic processes. The last part of thesis maps key processes of internal logistics inside of manufacturing factory and analyses logistic system used in organization. The thesis also proposes various recommendations how to make analysed processes better. Analysis and optimization of processes is in the end enriched by recommendations, which should lead to better organization logistics system in the future.
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Implementation of Lean Six Sigma in Catering
Marek, Petr ; Martínez, Felipe (advisor) ; Mejdrech, Vlastimil (referee)
The aim of the thesis is to suggest recommendation to optimize and increase efficiency in a process of catering ordering in a company Express Deli by using methods of lean six sigma. The work is built as real project od lean six sigma using some methods of the methodology lean six sigma. In the theoretical part of the thesis, methods of lean six sigma used in the practical part, are described. These methods are mainly methods of process mapping. Each chapter is a step of DMAIC methodology. Core part of the thesis is process mapping at a customer side, so in the other part there are all recommendations directly focused on customers requirements. The results of the work are suggested proposals for process improvement. Some of them were implemented during the project.
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QMS for industrial company
Kopecký, Lukáš ; Kotek, Luboš (referee) ; Fiala, Alois (advisor)
The subject of this master´s thesis is the improvement of a quality management system in selected industrial company using the DMAIC methodology. For this purpose, current status of quality management system was analysed and compared with requirements of the ČSN EN ISO 9001 standard. Based on determined shortcomings, corrective measures were proposed. The measures related to process management and risk analysis were performed within the pactical part of this thesis.
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Optimizing Processes in the Assembly Shop
Bernát, Michal ; Kadlček, Ludvík (referee) ; Videcká, Zdeňka (advisor)
This thesis deals with the analysis and optimizing processes in the assembly shop in the company Alcaplast s.r.o. The theoretical part describes the methods of process analysis, modeling of processes and methods of their optimization. In the analytical part of the business processes are mapped on the example of the company and model contracts are defined by the bottleneck process. Based on detailed analysis of the outputs are designed to address bottlenecks and process evaluation.
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Process performance analysis
Řezníčková, Hana ; Koška, Petr (referee) ; Fiala, Alois (advisor)
This master´s thesis deals with analysis current state of the quality management system in the company TRANSELCO CZ s. r. o. For this purpose it was necessary to map the existing processes, examine the documentation, and then perform the internal audit. On the basis of the findings of this analysis was to identify recommendations which should serve to streamline and improve the quality management system and increasing the efficiency of processes.
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Statistical Process Control
Hudečková, Eva ; Fiala, Alois (referee) ; Koška, Petr (advisor)
The master´s thesis deals with the problem of statistical process control. The theoretical part describes the basic quality tools and new quality tools, as a tool for collecting, recording, classifying, and analyzing data. The knowledge gained from the theoretical part are used to describe processes in the company Heat Transfer Systems s.r.o., analyze sticking points, control plans updating and to statistical process control in the organization.
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Termoplast injection process analysis
Stehlíček, Marian ; Koška, Petr (referee) ; Fiala, Alois (advisor)
This thesis analyses the termoplast injection process. The goal is to map the manufacturing process of thermoplastic injection used products for the building industry. All this starting on the input material up to the shipment. The further task is to identify critical points of the manufacturing process and propose steps leading to its´ stabilization. This analysis was accomplished in the Nevoga corporation Znojmo.
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