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Analysis of the complaint process and implementation of quality control and improvement tools in chosen organization
Tesař, Pavel ; Hykš, Ondřej (advisor) ; Malý, Jan (referee)
The essence of this diploma thesis is the implementation of the analysis and evaluation of the complaint process of chosen organizations in the automotive industry. Using quality control and improvement tools, root causes of ineffectiveness of the process and the high number of customer complaints are identified. Diploma thesis provides a designed method of implementation of quality control and improvement tools in practice. This designed method is aplicable to reduce the overall number of complaints through the identification and elimination of the root causes of complaints related to selected manufacturing process of organization.
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Change management for e-commerce IS
Brtník, David ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
This thesis is an useful resource for small-sized and medium-sized companies struggling with the problem of out-dated information systems. Every rapidly-growing company will, sooner or later, reach a point where its information system no longer suits its requirements. In the thesis I analyze the case of a small outfit trying to expand to foreign markets, showing the uneven development of the individual parts of its information system. In this particular case, rapid partial changes in the functionality of the system were always preferred over a more systematic and thorough development. Eventually, the company found itself in a situation where it was no longer possible to further develop its system, and did not know what to do next. In accordance with the primary goal of improving the effectiveness of distribution processes, the thesis describes the project of unification of two different e-commerce solutions and their integration into other applications. In the second part, the thesis discusses the problem of choosing a suitable application that would bring all optimized distribution processes under one umbrella, describing various ways how to approach the problem.
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Implementation of ISO certification in terms of project management of web development
Vít, Radek ; Svoboda, Jiří (advisor) ; Novák, Jan (referee)
The purpose of this bachelor thesis is the enhancement of the project management and development processes in the Actum s.r.o.. The instrument I have chosen to accomplish this goal is the ISO certificate, which I have picked up as a suitable tool of internal development methods optimalization. To obtain better view on what the ISO certificate is and what kind of procedures it contains I will analyze the document at first. Next step will be to analyze the current state of the Actum's processes, I will determine the particular phases of the project management and process workflows which are defined by those phases. I will use Use Case diagrams to show how the process looks like. In the final step I will design corrective measures which will be reflecting the norms of the ISO standard. The resolution defined by me will not be only theoretical but this resolution will be realized within the Actum Company.
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Optimization of processes and communication forms within company
Kotrlík, Jan ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
Work efficiency, an expression that we hear daily. Nowadays, as a consequence of the lack of qualified labour force on the labour market and of the necessity to lower the companies' costs, the importance of work efficiency rises. The aim of this bachelor's thesis is to analyse the forms of communication and settings in the company ICE, s.r.o. and to propose the possibilities of changes, for their optimalization and rise of work efficiency. Nowadays there are no rules of communication and strict procedures to solve the particular situations. The company uses more programs with a limited functionality for the economical sphere and for support of inner cooperation. This situation causes bad communication and cooperation and non-sufficient support of the processes by the application functionality. First it was necessary to introduce the structure and operating of the company, describe the forms of communication and subsequently analyze the problems of the present situation. The practical part of the paper is devoted to seeking of a possible solution, description of the individual alternatives and determination of the most suitable solution. The paper is concluded with a recommendation, what should be the next steps to reach the solution.
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Value Stream Mapping
Paloncy, Martin ; Pernica, Petr (advisor) ; Jirsák, Petr (referee)
Práce nejprve vymezuje koncept štíhlé výroby jako jeden z přístupů pro optimalizaci integrovaných logistických řetězců. Dále rozebírá a představuje základní nástroj konceptu štíhlé výroby, a to nástroj mapování hodnotových toků. Tento nástroj je v praktické části aplikován na konkrétní příklad z praxe. Jedná se o optimalizaci procesu příjmu materiálu do výrobního závodu. Součástí práce jsou také konkrétní návrhy zlepšení tohoto procesu.
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