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Corporate social responsibility at Kladno region
Kozáková, Kristýna ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
The aim of diploma thesis is to identify the level of corporate social responsibilty in the specific organizations from different branches including non-profit organizations. The thesis also involves an analysis of inhabitans' consciousness about corporate social responsibility. The research includes also a sample of students. This thesis evaluates the level of corporate social responsibility, compares results with results of whole Czech Republic research, identifies weaknesses and offers recommendations for improvement of corporate social responsibility at Kladno region.
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Analysis of the complaint process and implementation of quality control and improvement tools in chosen organization
Tesař, Pavel ; Hykš, Ondřej (advisor) ; Malý, Jan (referee)
The essence of this diploma thesis is the implementation of the analysis and evaluation of the complaint process of chosen organizations in the automotive industry. Using quality control and improvement tools, root causes of ineffectiveness of the process and the high number of customer complaints are identified. Diploma thesis provides a designed method of implementation of quality control and improvement tools in practice. This designed method is aplicable to reduce the overall number of complaints through the identification and elimination of the root causes of complaints related to selected manufacturing process of organization.
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Preparation of society 3E Praha Engineering, a.s. for certification according to ISO 9001:2009
Teplanová, Lucie ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
Diploma thesis in theoretical part deals with the quality, quality management systems and also deals with a set of standards ISO 9000, particularly the standard ISO 9001:2009. The practical part is dedicated to analysis of management system in society 3E Praha Engineering, a.s. and changes which are necessary to ensure that the company was prepared for certification of management system according to ISO 9001:2009. At the same time there are given recommendations for further improvement of the quality management system.
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The analysis of the number of reclamations and of the reclamations handling process in the LASSELSBERGER, a.s. company
Davídková, Veronika ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
Main subject of the thesis is customer satisfaction. The introductory theoretical parts of the thesis are devoted right to the customer and his/her satisfaction, to its measuring methods and to the way how to handle complaints, eventually reclamations in corporations. The practical part of the thesis focuses on the analysis of qualitative reclamations and of reclamations and complaints handling and customer satisfaction evaluating processes in the LASSELSBERGER, a.s. company producing ceramic wall and floor surfaces. The objective and the outcome of the thesis is formulating a set of recommendations arising from elaborated analysis and also from theoretical findings. These recommendations should improve actual run of analysed processes considering the quality of output of those processes and for sure considering the customer satisfaction.
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