Original title:
Kvantifikace spokojenosti zákazníka s využitím GAP modelu v hotelnictví
Authors:
Bratránková, Hana Document type: Master’s theses
Year:
2011
Language:
cze
Keywords:
customers; GAP model; hotel industry
Institution: Mendel University in Brno
(web)
Document availability information: Access to this document is restricted; please see the detailed information in the Mendel University digital repository. Original record: http://is.mendelu.cz/zp/index.pl?podrobnosti=36215