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Client oriented assessment of servis quality of two inpatient physiotherapy units, a comparative study
Tomková, Alice ; Slanina, Petr (advisor) ; Tošnarová, Hana (referee)
The main object of this diploma thesis is to compare two inpatient physiotherapy units from the patients point of view. The first part of this thesis is focused on theory connected with current economic position of individual medical facilities in the system of Czech healthcare, their image and credit. The next part defines quality of service in medicine and methods of assessment of quality, both objective and subjective. Objective methods cover the system of Medical Standards, Accreditation and Specialized Medical Assessment Systems. Subjective methods comprise both qualitative and quantitative assessment. In the practical part of this thesis the quantitative assessment questionnaires from two physiotherapy units are analyzed to identify fields for future improvement at each medical facility. Both physiotherapy units are described and structure of questionnaire is defined. The results indicate reserves in the field of communication between patient and medical professionals, quality of patients wards and degree of privacy. Sociological probe as a part of thesis reveals some key factors for patients from different social groups to be satisfied with their stay at the physiotherapy unit. KEY WORDS Quantitative Assessment, Assessment Questionnaire, Quality of Medical Care, Quality Assessment, Patient...
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Kvalita zdravotní péče v nemocnicích Kraje Vysočina
Vrzalová, Lucie
The diploma thesis deals with the issues quality of health care in the hospitals of Vysočina Region. The quality of health care is being studied in hospitals in Jihlava, Havlíčkův Brod, Třebíč, Pelhřimov and Nové Město na Moravě. The aim of the diploma thesis, on the basis of the results, is to propose recommendations for hospitals in the Vysočina Region and on which areas of health care quality management should focus the hospitals. The benefit of the thesis is evaluation of the process for obtaining accreditations, monitoring of adverse events and proposals for quality management of health care.All hospitals have a health care quality management system. The basis for making recommendations is qualitative research, especially a deep interview. Conclusion of diploma thesis is fact, that the quality of health care is important for hospitals in the region.
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Program of continual health care quality improvement in a private clinic in Ukraine
Shvets, Anna ; Lešetický, Ondřej (advisor) ; Pažitný, Peter (referee)
The aim of this master s thesis is to establish continual program of health care quality improvement in a private multi-specialty medical facility Nebolejka based in Ukrainian city Kharkov. Thesis is divided into several parts. Theoretical part is focused on quality examination from the healthcare system point of view, deals with the analyses of Ukrainian healthcare system actual state. Practical part is focused on health care quali-ty evaluation in a private clinic Nebolejka. With a use of patient satisfaction survey a program of health care quality improvement was established. Its effectiveness was also verified via repeated patient satisfaction survey in short- term time period. This thesis is primarily useful for medical facility Nebolejka, because improvement of health care quality not surprisingly constitute to better competitive market position.
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Nurses Satisfaction with the Current Situation in the Czech Healthcare System
Sovová, Jana ; Prošková, Eva (advisor) ; Pírková, Vendula (referee)
The aim of this work is to determine if nurses are satisfied with the healthcare system in the Czech Republic, how they evaluate the healthcare quality, selected reform measures and how their evaluation differs from the general public's evaluation. Research data were collected through quantitative research methods, specifically through online and paper questionnaires. The obtained data were compared with the data from the survey concerning the same topic among the Czech citizens. This survey among the public is part of the research project called Our Society carried out annually by the Public Opinion Research Center. We found that the nurses evaluated the healthcare system very critically. In comparison with the public opinion, their evaluation of the healthcare quality is more negative and they disapprove of the majority of the reform measures. Powered by TCPDF (www.tcpdf.org)
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Client oriented assessment of servis quality of two inpatient physiotherapy units, a comparative study
Tomková, Alice ; Slanina, Petr (advisor) ; Tošnarová, Hana (referee)
The main object of this diploma thesis is to compare two inpatient physiotherapy units from the patients point of view. The first part of this thesis is focused on theory connected with current economic position of individual medical facilities in the system of Czech healthcare, their image and credit. The next part defines quality of service in medicine and methods of assessment of quality, both objective and subjective. Objective methods cover the system of Medical Standards, Accreditation and Specialized Medical Assessment Systems. Subjective methods comprise both qualitative and quantitative assessment. In the practical part of this thesis the quantitative assessment questionnaires from two physiotherapy units are analyzed to identify fields for future improvement at each medical facility. Both physiotherapy units are described and structure of questionnaire is defined. The results indicate reserves in the field of communication between patient and medical professionals, quality of patients wards and degree of privacy. Sociological probe as a part of thesis reveals some key factors for patients from different social groups to be satisfied with their stay at the physiotherapy unit. KEY WORDS Quantitative Assessment, Assessment Questionnaire, Quality of Medical Care, Quality Assessment, Patient...
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Patients Satisfaction with the Services of General Practitioners for Adults.
BUREŠOVÁ, Adriana
Patient satisfaction with the services provided is extensive and actual topic. The goal of this thesis is to find out patient satisfaction with the services of general practitioners for adults in České Budějovice, Trhové Sviny a Borovany. The patient satisfaction is evaluated primarily in connection with the satisfaction of their needs during illness. The thesis is divided into theoretical and practical parts. The theoretical part consists of seven chapters. The first chapter is an introduction to the medical practice and deals with the concept of quality of health care. The sixth chapter examines satisfaction and its impact on the assessment of the quality of services by patients. The last, seventh chapter focous on the relationship of health workers and patients. The practical part deals with the research, which was conducted using quantitative research strategies, methods and questioning survey techniques. Questionnaire that we created for assessing patient satisfaction includes fourteen questions. This part sets out the objective, hypotheses, methodology, results of research, discussion and conclusion. This thesis has two hypotheses. H1: Doctors who have office hours in the afternoon are better at assessment than those who have office hours only in the morning. H2: Patients from smaller towns will be satisfied with the services of general practitioners more than patients from large cities. The research sample consisted of 453 respondents. The data were processed using Microsoft Office Excel 2010 and then were processed into graphs or tables. Hypotheses were tested using the homogeneity test, the Pivot Table. The results of this thesis can serve as an extension of the information for general practitioners for adults on the current topic.
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