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Proposal of the Improvement of Customer Satisfaction Standard
Lusková, Michaela ; Filusz, Patrik (referee) ; Šimberová, Iveta (advisor)
This thesis was a research and analysis of the levels of different customer satisfaction standards in the family construction company. The analysis involved conducting internal and external environment assessments of the company. The data collected on customer satisfaction from clients was carried out by using a qualitative questionnaire method. This study provided the host family construction company with recommendations on how to develop the customer satisfaction standards, which in turn will improve their market position.
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The case study of physiotherapeutic treatment of a patient with The Postpoliomyelitic syndrome
Lusková, Michaela ; Nováková, Tereza (advisor) ; Biskup, Šimon (referee)
Title: The case study of physiotherapeutic treatment of a patient with The Postpoliomyelitic syndrome Objective: Summarization of theoretical knowledge concerning The Postpoliomyelitic syndrome. Preparation of case study of a patient suffering The Postpoliomyelitic syndrome, followed by appraisal of the therapy's effects. Methods: The Theoretical Part is concerned with The Postpoliomyelitic syndrome's theme, namely with its possible cause of the syndrome, clinical features and options of therapeutic approaches. The Special Part of Bachelor Thesis presents case study of female patient in the course of particular therapies, and overall therapy's effect. Results: Physiotherapeutic care of the patient was observed to be helpful and positive results were reached not only in the objective, but also in subjective way. As the most effective is considered respiratory physiotherapy especially for activation of stabilizing muscles of the spine, then soft tissue techniques and positive thermotherapy. The reduction of muscle dysbalance was achieved, also as improvement of decompensation of scoliosis and stability. These improvements affected gait stereotype positively. Conclusion: The cooperation with patients suffering the postpoliomyelitic syndrome demands daily care of medical start, and primarily, active...
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The case study of physiotherapeutic treatment of a patient with The Postpoliomyelitic syndrome
Lusková, Michaela ; Nováková, Tereza (advisor) ; Biskup, Šimon (referee)
Title: The case study of physiotherapeutic treatment of a patient with The Postpoliomyelitic syndrome Objective: Summarization of theoretical knowledge concerning The Postpoliomyelitic syndrome. Preparation of case study of a patient suffering The Postpoliomyelitic syndrome, followed by appraisal of the therapy's effects. Methods: The Theoretical Part is concerned with The Postpoliomyelitic syndrome's theme, namely with its possible cause of the syndrome, clinical features and options of therapeutic approaches. The Special Part of Bachelor Thesis presents case study of female patient in the course of particular therapies, and overall therapy's effect. Results: Physiotherapeutic care of the patient was observed to be helpful and positive results were reached not only in the objective, but also in subjective way. As the most effective is considered respiratory physiotherapy especially for activation of stabilizing muscles of the spine, then soft tissue techniques and positive thermotherapy. The reduction of muscle dysbalance was achieved, also as improvement of decompensation of scoliosis and stability. These improvements affected gait stereotype positively. Conclusion: The cooperation with patients suffering the postpoliomyelitic syndrome demands daily care of medical start, and primarily, active...
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Proposal of the Improvement of Customer Satisfaction Standard
Lusková, Michaela ; Filusz, Patrik (referee) ; Šimberová, Iveta (advisor)
This thesis was a research and analysis of the levels of different customer satisfaction standards in the family construction company. The analysis involved conducting internal and external environment assessments of the company. The data collected on customer satisfaction from clients was carried out by using a qualitative questionnaire method. This study provided the host family construction company with recommendations on how to develop the customer satisfaction standards, which in turn will improve their market position.
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Maternal awareness of psychomotor development of the physiological newborn
LUSKOVÁ, Michaela
Every mother wants to give her child as much care as possible. Her care in the neonatal period is of special importance, because it may influence her child?s following development. It is essential that mothers be sufficiently informed about the newborn?s psychomotor development, and they should know that support may be started from the very first moment after the childbirth. The theoretical part of my thesis is focused on the knowledge about the psychomotor development of newborns and infants, about sensual perception of newborns, abilities and the importance of a mother?s first contact with her new-born child immediately after the child is born. The practical part deals with expectant mothers? knowledge about the correct development of newborns. Further, the practical part deals with interviews conducted with obstetricians who lead courses for future mothers. To process the question and achieve the objectives laid down, I had chosen the quantitative and qualitative research method. The quantitative and qualitative research was carried out by means of deep interviewing. I defined two objectives, and a hypothesis and a research question connected with these objectives. The first objective was focused on finding out whether mothers in the postpartum wards were informed about the physiological psychomotor development of newborns, and the second objective focused on finding out whether obstetricians were interested, within the courses for future mothers, in educating pregnant women about psychomotor development of newborns. Both objectives were fulfilled. I defined a hypothesis and a research question. Hypothesis 1 says ?Mothers in the postpartum wards are informed about the psychomotor development of newborns ?, and the research question is ?To what extent are obstetricians ready to include the education of expectant mothers about psychomotor development of newborns, within the courses for future mothers?? Hypothesis 1 was not confirmed, and it was found out in the second part of the research that three of four obstetricians are not ready to include the questions of psychomotor development of newborns in their courses for expectant mothers. The theoretical part forms a basis of a brochure for mothers, which sums up the basic information about psychomotor development of newborns.
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