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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Analysis of customer satisfaction with the services of the company ODEVA, spol. s r.o. Lipany
 Dolinská, Tatiana ; Kořánová, Helena (advisor) ; Dvorský, Aleš (referee)
The aim of the thesis is based on the questionnaire survey to analyze customer satisfaction with the services of the company ODEVA, spol. s r.o. Lipany. The questionnaire was sent to customers by e-mail and data which have been collected through it have been processed into graphs and charts. The thesis is divided in two parts. In the theoretical part I define step by step services in the sphere of production, quality as well as customer satisfaction. I also describe reasons why the company should monitor customer satisfaction and at the end of this section I describe the standard procedure for monitoring and measuring customer satisfaction. The practical part deals with the short description of the textile and clothing industry in Slovakia, as well as the company in which the research was conducted. Outcomes of the research are analyzed and on that basis recommendations in order to improve services are proposed at the end of the thesis.
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Image of the brand Kofola
 Dolinská, Tatiana ; Zamazalová, Marcela (advisor) ; Černá, Jitka (referee)
The aim of this work is to analyse brand awareness and brand image of soft drink Kofola and on basis of their opinions provide recommendations for improvement of its total image. Project work is divided into three chapters. It includes 4 pictures, 13 graphs, 1 table and 3 appendices. First chapter clarifies bases of a brand theory. It deals with brand value, identity, image and personality. Following chapter characterizes profile of the producer Kofola a.s. as well as with non -- alcoholic beverage Kofola and its image. Last chapeter presents results and interpretation of data obtained by conducted research. Results of research draw attention to attributes that are according to consumers, typical for Vinea brand (traditional, czech) as well as to qualities it lacks (healthy). Conclusions indicate possibilities of improvement of the brand Kofola.
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