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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Development of MBI model in the implementation of CRM
 Hrbková, Michaela ; Pour, Jan (advisor) ; Vulterin, Karel (referee)
The work deals with the implementation of CRM solutions, it's representation in the reference model MBI, which is the main goal of the work. In the first part the market of CRM products is analyzed and the current trends in the industry are introduced. The second part is focused on the aforementioned extension of the reference model MBI based on the knowledge and the experience of professional literature in the implementation of CRM solutions. The extension is realized in the form of four tasks which generalize practices for implementing customer relationship management, further work is completed by factors that describe the practical procedures and instructions for working in CRM solutions. The application used is also defined in this work.
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Microsoft Dynamics Nav implementation, functionality and the implementation of processes
 Hrbková, Michaela ; Pour, Jan (advisor) ; Vulterin, Karel (referee)
This thesis informs the reader about Microsoft Dynamics NAV the company information system from Microsoft. In the introductory part of this work the ERP system is introduced from a general perspective. The architecture, modules and updates of Microsoft Dynamics NAV 2009 version are introduced. There is also a brief presentation of products from the Microsoft Dynamics series among which Microsoft Dynamics NAV belongs and of the competition of these ERP products on the Czech market. The practical part is devoted to the functionality of the system, the implementation and the implementation of processes in a selected company. The course of implementation is described both in the selected company and from a general point of view. Outlined are, in particular, questions regarding the risks of implementation of the project. The functions and processes are described in written form and their solution is practically presented in Microsoft Dynamics NAV
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