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Development of an application of system Helpdesk
 Spišák, František ; Hradil, Jiří (advisor) ; Pavlíček, Luboš (referee)
Bachelor thesis deals with development of the Internet application Helpdesk for customer support. The aim of this thesis is to develop the application with system of automatic answers, which based on customer requirements, selects the best answers. The user of the application will be able to set multiple answers, from which the system will collect. If it happens that selected answer is not accurate, the user will be able to edit it and Helpdesk will improve selection of future answers based on machine learning. Customer requirements will be imported to the helpdesk via social network Facebook. The theoretical part focuses on analyse of selected existing helpdesk solutions where their properties are compared. Practical part consists of own solution of helpdesk system including used technologies. In the conclusion, we evaluate the goals of the thesis and benefits the system brings.
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