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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Education of employees
 Malachová, Jana ; Filipová, Alena (advisor) ; Zeman, Jiří (referee)
The final thesis focuses on thema education and development of employees. The aim is to define these terms and explain the main theoretical approaches to education and development of employees. The first part of final thesis states new knowledge which were afterwards applied into practice during the research. Research, based on questionnaire completed by employees, is aimed at evaluation of project efficiency in a concrete company. The goal of project is to implement a new education strategy. At the end of practical part the survey results and improvement suggestions to project are described.
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The creation of a loyal customer
 Malachová, Jana ; Filipová, Alena (advisor) ; Zeman, Jiří (referee)
The paper deals a meaning of a loyal customer concerning a firm. It is focused on the factors, which affect a loyalty of customer and on the difference between winning and keeping a loyal customer. The practical part contains the analysis relating domestic bus service STUDENT AGENCY, s. r. o.
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