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National Repository of Grey Literature

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Customer Satisfaction Vlach, Daniel ; Sedláček, David (referee) ; Schüller, David (advisor) The diploma thesis focuses on analysing customer satisfaction in chosen company. Theoretical part clarifies important terms, which are important for understanding the analytical part of this diploma thesis. After the theoretical basis follows the analytical part of the current situation through a description of internal and external company’s environment, which is followed by a questionnaire and its results. Finally, some suggestions for improvement of the customer satisfaction will be presented. Detailed record

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