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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Optimalization the Logistics Supply Chain of Service Provider
 Lepšová, Julie ; Jirsák, Petr (advisor) ; Rathouský, Bedřich (referee)
The master´s thesis deals with the company engaged in providing services in IT. The main aim of the thesis is to map selected logistics chain of company and to use selected techniques of Lean Six Sigma for optimizing it. The first part of the thesis deals with the current situation on the market reverse logistics associated with electronics and legislative requirements for the supplying of warranty claims. The theoretical part introduces concepts of lean manufacturing and tools for the process mapping. The practical part has a goal with tools DMAIC to shorten the lead time of repair, to find waste and downtime it the service process, which have affect on the customers satisfaction.
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