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Information System Assessment and Proposal for ICT Modification
Stejný, Jiří ; Zetík, Rostislav (referee) ; Koch, Miloš (advisor)
The diploma thesis deals with information system in Telefónica O2 Czech Republic company. The thesis is focused on describing the existing enterprise information system especially in terms of processing customer requirements and their impact on customers. The aim is to draft changes in the information system of conflict resolution department orders. The changes are geared to enhancing the effectiveness of staff members and increase customer satisfaction.
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Making Production Concept for the Planning of the Production Process
Koupý, Leoš ; Lipovský, Ivo (referee) ; Jurová, Marie (advisor)
This thesis responds to the need of the company ILLKO, s.r.o. to develop and unify the decision-making process for cases when there is a customer request for a special or extraordinary type of product. In the thesis, the business area of the company, supplier and customer spectrum are described as well as a summary of the company’s capacity and capabilities. The output is a formalized decision-making process reflecting both theoretical knowledge based on the academic bibliography and long-term approved experience gained from the business practice. This process is clearly illustrated in schematic flow charts which are described in detail in corresponding chapters. The developed methodological procedure will help the top management of the company to facilitate, automate and improve future decision-making on the specific customer requirements.
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Making Production Concept for the Planning of the Production Process
Koupý, Leoš ; Lipovský, Ivo (referee) ; Jurová, Marie (advisor)
This thesis responds to the need of the company ILLKO, s.r.o. to develop and unify the decision-making process for cases when there is a customer request for a special or extraordinary type of product. In the thesis, the business area of the company, supplier and customer spectrum are described as well as a summary of the company’s capacity and capabilities. The output is a formalized decision-making process reflecting both theoretical knowledge based on the academic bibliography and long-term approved experience gained from the business practice. This process is clearly illustrated in schematic flow charts which are described in detail in corresponding chapters. The developed methodological procedure will help the top management of the company to facilitate, automate and improve future decision-making on the specific customer requirements.
|
|
|
Information System Assessment and Proposal for ICT Modification
Stejný, Jiří ; Zetík, Rostislav (referee) ; Koch, Miloš (advisor)
The diploma thesis deals with information system in Telefónica O2 Czech Republic company. The thesis is focused on describing the existing enterprise information system especially in terms of processing customer requirements and their impact on customers. The aim is to draft changes in the information system of conflict resolution department orders. The changes are geared to enhancing the effectiveness of staff members and increase customer satisfaction.
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