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Analysis of customer´s market
Plecháč, Jakub ; Schüller, David (referee) ; Marciánová, Pavla (advisor)
The diploma thesis deals with researching customer satisfaction with the products and services provided by Feedyou s.r.o. Based on a detailed analysis, improvements are proposed. The theoretical part defines the issues, sets out the objectives of the work, and outlines key concepts. The practical part introduces the selected company and conducts customer satisfaction research. The aim of the thesis is to propose measures that will lead to increased customer satisfaction.
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Chat Bot Based Ticket Reservation
Chovanec, Tomáš ; Lichtner, Ondrej (referee) ; Pluskal, Jan (advisor)
Today, people are starting to get familiar with the term of chat bots and it makes nodifference if they are specialists or general public. The aim of this thesis is to define chat botsas a web service, describe platforms which use this service and try to develop a connectionfor advanced functions, for example online payment gateways or virtual assistants, to extendcurrent ticket booking chat bot services.
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Chat Bot Based Ticket Reservation
Chovanec, Tomáš ; Lichtner, Ondrej (referee) ; Pluskal, Jan (advisor)
Today, people are starting to get familiar with the term of chat bots and it makes nodifference if they are specialists or general public. The aim of this thesis is to define chat botsas a web service, describe platforms which use this service and try to develop a connectionfor advanced functions, for example online payment gateways or virtual assistants, to extendcurrent ticket booking chat bot services.
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