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Analysis of communication of clients in Low-Treshold center Drop In with transaction analysis approach
Titman Staňková, Nora ; Kalina, Kamil (advisor) ; Libra, Jiří (referee)
5 Abstrakt Objectives of the Paper Description of typical communication patterns amongst employees and different types of clients in Low-threshold Centre Drop In o.p.s. displayed on individual case studies; analysis of sub- sequently recorded communication using the methods and concepts of Transactional Analysis. Recommendations for more effective communication between staff and the clients. Integration of the paper as an annex to the Operational Manual of Low-threshold Centre Drop In o.p.s. as an educational document, examining specificities of communication, its pitfalls and difficulties, including promises and possibilities in the organization. Sample File Ten individual case reports, described in a form of multiple case studies, that represent the kinds of clients with whom staff of Low-threshold Centre Drop In o.p.s. often come into contact. The specific content of each case was shaped by compiling many real-life situations, showing particular clients' position. Data Processing Methods Content and form of communication was analyzed using the methods of Transactional Analy- sis, monitoring specific communication patterns, presented in a form of multiple case studies. Individual case reports were situationally analyzed using Transactional Analysis concepts and data were inserted into spreadsheet. Each...
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