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Specified problems of consumer protection
KRCHOVÁ, Ladislava
Problems of consumer protection are always on the surface and they concern all of us. Consumer protection should not only be important for consumers, but for all of society as well. The aim of consumer protection is the existence of convenient consumer rights, supervisory institutions and consumer organizations. The task of these consumer organizations is giving information, advising and educating consumers. The well-educated and informed consumer will be equal partners with sellers, who are claiming (reporting) their law or legal rights. My work, for the most part consists of claims and responsibility for problems in the Tábor region. The aim of this work is discovering if the residents of the Tábor region know their consumer rights. From my marketing research, in the form of a questionaire, most consumers know where to find information in the field of consumer protection (the most important source is the internet). They also know their rights and know how to protect these rights. An active approach of consumers and a fair approach of sellers will help us to build a society in which morality, honesty, rights and justice are the first priority.
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