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Quality in social work in the context of quality standards of social services
AUSKÁ, Jana
The subject of this work is quality in social work in the context of quality standards of social services. The theoretical part specifies basic concepts such as social work, social services or quality in social work. It also descibes the individual quality standards of social services and their importance. This work contains qualitative research, which was carried out trough interviews with three employees of the crisis center THEiA o.p.s. Using these interviews, I examine the impact of quality standards on the work and daily activities of employees of the organization and the impact on the quality of services provided.
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Problematic of asylum houses - the quality standards of social services in practice and their benefits.
PODRÁSKÁ, Jitka
The bachelor thesis deals with the quality standards of social services in the asylum facility type. In examining the issue, I focus on the implementation of quality standards into practice in particular social services - Home for Mothers and Children in Need in Klatovy. In the first part of my thesis I defines the concept of social service and I mention it in the context of the history of social services and current legislation. I describe assist mothers with children, which they can take advantage of another section is devoted to a particular social furnished home for mothers and children. The main part consists of social services quality standards and their implementation in practice. The aim of the investigation is to compare the situation in the facility before and after the introduction of quality standards and the subsequent assessment of the benefits of introducing standards into social services facilities for mothers with children.
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Satisfaction of the Customers of the Home for the Aged Humpolec with the services rendered.
JAKEŠOVÁ, Lucie
The aim of a research in this graduation work was to find out how the clients of the Home for Seniors in Humpolec are satisfied with providing this social service. The target was mainly to map areas which are considered problematic by the social service users themselves. The Home for Seniors has resides in a building not originally determined for these purposes since 1962. The Home is currently trying, as many other institutions of social services, to comply with social services quality standards in unsuitable architectural conditions. Despite the users themselves gave their satisfaction with providing the social service, the research also resulted in listing a few problem areas. It was mainly the area of public services availability. Major reasons of respondents dissatisfaction in this area were architectural barriers that make their full participation in everyday life impossible. Another problem areas were keeping privacy on users rooms, mainly at moments of carrying on personal hygiene, approachability of sanitary facilities from users rooms, and to a less extent an area of meals or coexistence. I expected areas of meals and accomodations to be the most urgent of the services provided. Although my assumption was wrong, according to the results of the performed research, certain problems in this area may be taken into account. The results of the research also indicate that improvement in the users satisfaction with the services provided would require bigger system changes, that are nowadays unfortunately impossible from many obvious reasons. However, in the future is possible to expect the area of residential social services to undergo transformation in harmony with social services quality standards towards the services of better quality and higher evaluation.
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New Trends in Work with Seniors in Home for the Elderly
MAREŠOVÁ, Helena
The thesis deals with the introduction of new trends to the work with seniors in residential facilities services. The status of elderly people has dramatically changed over the past hundred years due to the political and cultural changes in the society and there is a risk of social exclusion of this group of people because of their advanced age, loss of competence and capabilities. The theoretical part describes the changes in care for elderly people in past few centuries not only in the Czech Republic but also in other European countries and also those changes that occurred in recent years. The practical part determines how these changes are accepted by people in age group from 65 to 90 years living in a retirement home in a small village in the highlands, far away from their families, infrastructure, and the rush of life. The aim of the bachelor thesis is to assess the effectiveness of the new trends in working with seniors in this type of institution in relation to the improvement of the quality of their life.
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