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Individual planning as a tool of quality increasing social service of personal assistance in people with disability and seniors in Praha
SEDLÁKOVÁ, Kateřina
This diploma thesis is concerned with individual planning with regard to the social service of personal assistance. The theoretical part contains a description of the origin and history of personal assistance in the world and in the Czech Republic. The theoretical part elaborates in detail on the no. 5 standard of quality of services provided and its four criteria. It also provides an overview of existing approaches toward individual planning of the social service of personal assistance for the target group of people with physical disabilities and seniors, including their positives and negatives, which the system of individual planning brings to providers of the social service of personal assistance and its users. The diploma thesis had two goals. The first was to ascertain the value of individual planning for users of the social service of personal assistance. The second was to assess the benefits that individual planning brings to organizations that provide the social service of personal assistance to people with serious physical disabilities and seniors with regard to improving the efficacy of the work of their employees. The practical part is based on qualitative research, with the main method of data collection being semi-structured interviews. The results showed that users do not see a major change in the way personal assistance is provided after the introduction of the individual planning system when compared to the situation before. Users mainly appreciated the fact that assistants are well-prepared even before the provision of assistance starts. This factor was unequivocally praised as a positive and a reason why individual planning should be introduced. In conclusion, the only negative aspect of individual planning for the employees was considered to be a higher administrative load, which, however, they were able to handle in the end, according their responses. On the other hand, both groups considered the greater level of preparedness of the social workers ? personal assistants during their social work a big benefit.
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Fulfilment of selected standards of quality of provided care from the point of seniors.
ŠKARKOVÁ, Zdeňka
The topic of Bachelor's thesis is the fulfilment of selected standards of quality for social services from the point of view of its users in nursing home. The theoretical part contains definitions of basic terms from the field of social services with a focus on seniors, which relate to standards of quality of social services - senior age, needs, quality of life, social services, standards of quality and the Dačice nursing home. The aim of the work was to map the fulfilment of standards of quality for social services and their implementation in a nursing home from the point of view of seniors. Other goals were to determine the extent of fulfilment of standards the quality of social services from the point of view of users of a particular service and to determine the possibilities for correspondence of a particular social service to regularly available public assistance resources. A hypothesis was set. In order to achieve gals and verify the validity of the hypothesis, a form of quantitative research was selected, along with secondary analysis of internal guidelines. The focuses of the research were all users of the nursing home in Dačice. Following evaluation of the results of the research, I have concluded that the goals have been fulfilled and the hypothesis was rejected. In the nursing home in Dačice the selected standards for social services have not been fulfilled from the point of view of seniors. This Bachelor's work can provide the nursing home with an evaluation of provided services and can serve the public during decisions about selection of a social services provider.
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Introduction of Supervision into Non-State Non-Profit Organizations in the Context of the Social Services Act.
BROŽOVÁ, Pavla
In the theoretical section the diploma thesis is focused on giving definitions of the terms a non-state non-profit organization and supervision. A great extent of attention is then paid to the introduction of supervision into organizations and obstacles that play an important role in this process. The aim of the research section of the thesis was to survey the current state of the introduction of supervision in non-state non-profit organizations providing social services in the South Bohemian Region. The first partial objective was to map the reasons for the introduction of supervision in these organizations. The other partial objective was to identify the obstacles preventing organizations from the introduction of supervision in their workplaces. To conduct the research of the thesis, the qualitative research was chosen, the interviewing method, the technique of semi-conducted interviews The research group consisted of directors or managing directors of non-state non-profit organizations providing social services, and their employees. From the results it is evident that the effectiveness of the Act on Social Services, i.e. also of the Standards of quality of social services, is not the only reason for the introduction of supervision. According to the answers of addressed respondents, there are much more reasons for this measure. Understanding the reasons for the introduction of supervision, however, is different in the management of an organizations and in its employees. The research has also shown that the lack of funds is the major obstacle in implementing supervision into non-state non-profit organizations that provide social services. The author proposes possible solutions to this problem in the discussion. This thesis may be the basis for the introduction of supervision in organizations where it is not used yet. The work can contribute to facilitate the introduction of supervision into organizations providing social services because individual obstacles have been detected and described. Furthermore, this work could be beneficial for students and the staff of helping professions.
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