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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Care of Drug Users - Quality of Services
 HOLEMÁŘ, Marek
Care of drug users {--} quality of services This work deals with the quality of care of drug users in the establishments of prevention and cure of drug addictions in the Czech Republic. The theoretical part defines the problem of drugs in society, the importance of services for drug users, the principle of evaluation of the quality of these services and its trend in the Czech Republic and the role of services users in quality evaluation of these services. The practical part describes the process of creating of an instrument for evaluation of services quality from the users view and its practical testing in a model establishment. Centrum U Větrníku v Jihlavě {--} contact and consulting centre for drug users was used as the model establishment, and the standardized interview with service users was used as an instrument of the quality evaluation. The Standards for establishment and the programmes providing expert services to problematic drug users were used as the evaluation criteria of quality. This way of recognition of users satisfaction proved competent and can be recommended to other services providers.
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Specific Needs Analysis Among the Employees and Voluntaries of "Centrum U Větrníku"
 KŘIVOHLAVÁ, Jitka
The subject of the thesis deals with the theory of needs in general and introduces some basic theories. One of them, the Herzberg two-factor theory is then used as a premise for the research, which intends to analyze the specific needs among the employees and voluntaries of {\clqq}Centrum U Větrníku``, which is a contact and counseling center for persons endangered by addiction in Jihlava. The second part of the thesis presents the needs analysis itself which was realized by a mixed-method research. Its first step was quantitative, the results of which were used in the second, qualitative phase. This method of examination in the field of needs fulfillment proved its worth and is recommended for use to other service providers.
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