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Trends and research directions of ICT services
 Jelínek, Ivan ; Šebesta, Michal (advisor) ; Voříšek, Jiří (referee)
The bachelor's thesis deals with recent situation in ICT services and their research trends. The goal of this work is to identify the basic researches, to outline the advance and different theoretical concepts in this area. The work is based on analysis of professional literature -- monograph publication but mainly of available articles in renown professional periodicals, which can be reached from the network of University of Economics, and their compilation according to the goal of this work. The thesis is divided into three main areas. The first area gives compact interpretation about problems in main courses of ICT services research. This part brings theoretical foundation of this work. The second area deals with right definition of ICT services features mainly according to ITIL v3 and COBIT 4.1 and brings comments from the point of view of these methodics. It continues with discussion of possible problems that arise in ICT services management. The third area is about analysis of ICT services research directions and trends. It analyze work places, journals, professinal konference and authors that deals with this theme and designates research directions tires to estimate future trends in this area.
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