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National Repository of Grey Literature 3 records found  Search took 0.00 seconds. 
Vizualization of Outputs from Speech Technologies for Contact Centers
 Zhezhela, Oleksandr ; Szőke, Igor (referee) ; Schwarz, Petr (advisor)
The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
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Automatic Keyword Suggestion
 Strachota, Tomáš ; Schmidt, Marek (referee) ; Smrž, Pavel (advisor)
This thesis surveys theoretical background for automatic keyword suggestion system. It contains overview of current statistical term recognition methods and methods for evaluation of automatic term recognition systems. Based on the known approach the thesis specifies possible enhancements. It explores unifying keywords using thesauri, input text filtering and correction of word forms.
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Vizualization of Outputs from Speech Technologies for Contact Centers
 Zhezhela, Oleksandr ; Szőke, Igor (referee) ; Schwarz, Petr (advisor)
The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
Detailed record

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