National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
The use of mystery shopping as an instrument of evaluation processes to provide services in selected accomodation facilities
KOČOVÁ, Lucie
This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.

Interested in being notified about new results for this query?
Subscribe to the RSS feed.