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National Repository of Grey Literature

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	Telemarketing - jako forma komunikace se zákazníkem Janečková, Andrea Detailed record
	Psychological aspects of business Jaďuď, Martin ; Králová, Tereza (advisor) ; Lukeš, Martin (referee) This work describes a telephone operator's job in a call center. What personal skills should be for this work. The practical part describes the two multinational companies in the case studies. Detailed record

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