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National Repository of Grey Literature

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Contentment surveying of customers of Modra pyramida co-operative bank Pešková, Olga ; Lukšů, Vladimír (advisor) This bachelor thesis focuses on processes of control and contentment surveying of customers. The theoretical part contains principles and procedures recommended for this activity. The practical part covers the suggestion to implement the contentment surveying of customers of Modra pyramida co-operative bank where customers' contentment surveying is not carried out yet. Detailed record

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