National Repository of Grey Literature 3 records found  Search took 0.00 seconds. 
VoIP Traffic Monitoring and Management in OnePK Enabled Networks
Antolík, Dávid ; Matoušek, Petr (referee) ; Ryšavý, Ondřej (advisor)
The main goal of this master's thesis is to apprise of principles of Cisco One Platform Kit based on software defined networks and with monitoring techniques in that type of networks. The focus is concentrated on monitoring the quality of Voice over IP communication. Next part of this thesis is a proposal and implementation of the extensible monitoring environment OneMon on the Cisco One Platform Kit. It is possible to extend OneMon environment using specific analyzers to monitor various types of network traffic. The part of this master's thesis is also implementation of VoIP traffic analyzer for SIP and RTP protocols. This analyzer provides information about phone calls and their quality in a monitored segment of a computer network.
VoIP Traffic Monitoring and Management in OnePK Enabled Networks
Antolík, Dávid ; Matoušek, Petr (referee) ; Ryšavý, Ondřej (advisor)
The main goal of this master's thesis is to apprise of principles of Cisco One Platform Kit based on software defined networks and with monitoring techniques in that type of networks. The focus is concentrated on monitoring the quality of Voice over IP communication. Next part of this thesis is a proposal and implementation of the extensible monitoring environment OneMon on the Cisco One Platform Kit. It is possible to extend OneMon environment using specific analyzers to monitor various types of network traffic. The part of this master's thesis is also implementation of VoIP traffic analyzer for SIP and RTP protocols. This analyzer provides information about phone calls and their quality in a monitored segment of a computer network.
Customer Satisfaction Research in the Private Healthcare Facility
Pravdová, Magda ; Plášková, Alena (advisor) ; Hodyc, Daniel (referee)
The thesis is focused on specifics of quality and customer satisfaction in health care. The theoretical part of the thesis summarizes the status of this issue in the literature; it compares theoretical approaches to quality that are generally applied and approaches that are recommended by authors for the health care sector. This part uses the Czech and foreign literature. The practical part of the thesis provides an overview of a current state of health care facilities, presents characteristics of the society where the research was conducted and its products. A satisfaction customer research is presented on a concrete example of a private eye care facility. Outcomes of the research are analyzed. Data obtained by the analysis are synthesized, the conclusion is made and further actions are suggested.

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