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The influence of the management style to the social servis workers
BINDEROVÁ, Gabriela
This bachelor thesis deals with styles of management of the leading workers who represent the so called middle management level in the field of the social-service facilities. The main aim of this thesis is to find out the opinion of the chosen leading workers on pros and cons related to workers in the social service in relation to management styles. The introduction concerns itself with general definitions of terms in the field of social service. In addition, the part involving a characterization of a service so called Senior Home (meaning in fact a place where the actual research took place as mentioned below) is described in particular. The following part concentrates on the organization structure and its individual types. This part also involves a subchapter focusing on management in general; subsequently followed by the definition of specifics of management in the social service along with definitions of representatives within the middle management level in the social facilities and a common worker itself. The subchapter dealing with management and leadership concerns itself in details with individual management styles, possibilities of their application, advantages and risks of their using. Subsequently, the styles and essence of leadership in relation to power are emphasized as well. In the following part I focused mainly on motivation, communication, control and evaluation of employees related to influence of workers during the working process. Furthermore, I also put stress on the question of motivation and stimulation of workers in the social service as one of the most vital elements of leadership. In addition, this part also includes a description of a basic theory of motivation and stimulants with its effects. The last subchapter of the theoretical part deals with the negative aspects of working in the social service such as the burnout syndrome, the helper syndrome and fluctuation of employees. These negative specifics are generally defined. Moreover, the possibilities of prevention and assumptions of origin of such threats as mentioned above are clarified as well. The empirical part of this paper is concerned with processing of my research which took place in five senior homes in České Budějovice and nearby. Having obtained the information, I chose a strategy of a quality research, method of interviewing and a technique of a semi-constructed interview. The information obtained via the semi-reconstructed interview were used to find out what each of chosen respondents considers as cons and pros regarding a certain style of management related to workers in the social service. As a basis of a positive influence in the management style considered by most of the respondents is the possibility of adapting the management style for the working group, supposing a familiarity with the working group as a whole, knowing its character and skills and abilities of individual workers. As pros in the sphere of management style, workers mentioned especially their participation in the decision making process. Moreover they also found positive the continuous evaluation made every day, control and straight oral communication that represents a possibility of a quick solution of a certain problem and in addition it also significantly helps to motivate employees. In the field of motivation and stimulation it is encouragement (meaning a positive evaluation and certain forms of praising) that respondents deem as one the most important aspects of the social service considering a positive influence on social workers. As well as encouragement, it is also raising a friendly spirit within a working group which is regarded as one the most important, such a fact is in accordance with preventions regarding the burnout syndrome and fluctuation.The results of my bachelor thesis might serve as an incentive for improving cooperation between the middle and the top management levels.
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