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The risk during introduction of quality methods in public administration
 Štěpánová, Daniela ; Kadeřábková, Jaroslava (advisor) ; Karlovský, Petr (referee)
The main goal of this bachelor thesis is to specify the risk during introduction of quality methods in public administration based on analyse of the quality methods in Municipality Jablonec nad Nisou. First theoretical part of the work is focused on development of public administration and on the theoretical definition of chosen quality methods, especially CAF, benchmarking, ISO, Balanced Scorecard and local Agenda 21. Second part of the bachelor thesis is focused on empirical results of expert interview and questionaire made in Municipality Jablonec nad Nisou. In the end of the work are defined main risks of implemenation of quality methods resulting from the survey.
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