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Quality in social work in the context of quality standards of social services
AUSKÁ, Jana
The subject of this work is quality in social work in the context of quality standards of social services. The theoretical part specifies basic concepts such as social work, social services or quality in social work. It also descibes the individual quality standards of social services and their importance. This work contains qualitative research, which was carried out trough interviews with three employees of the crisis center THEiA o.p.s. Using these interviews, I examine the impact of quality standards on the work and daily activities of employees of the organization and the impact on the quality of services provided.
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The role of inspection in forming the policy of increasing the quality of social services in the Czech Republic.
Pokorná, Jana ; Štegmannová, Ingrid (advisor) ; Procházková, Martina (referee)
This thesis deals with the role of inspection in shaping the policy of increasing the quality of social services in the Czech Republic from the perspective of the provider, the founder and policy makers. The policy of improving the quality intentions and direction, which should lead to the identification of existing service levels, remedy identified problems and improve performance at different levels. The first part deals with general and specific quality concept in the market sector and in social services. The evaluation systems and quality management known from the commercial sector are presented and subsequently applied to the evaluation of the quality of social services. The practical part of my attempt is to answer the question, how inspection affects improving of policy-making quality of social services. The main method used is a case studies based on semi-structured interviews. In conclusion, the outputs describing the role of inspection from the perspective of individual actors are presented. Powered by TCPDF (www.tcpdf.org)
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Falls as an Indicator of Quality of Care in Social Organization
Widenská, Kristina ; Furmaníková, Lada (advisor) ; Procházková, Martina (referee)
The diploma thesis deals with the issue of falls among the elderly placed in residential social care facilities. The author mainly focuses on the issue whether the falls can be viewed as a quality indicator of the offered care. The author deals with the issue of falls both on the general level (legislation, standards of quality) and also on the level of a specific residential social care provider represented by home for the elderly Sue Ryder in Prague. Further, the author deals with the issue of falls in inpatient healthcare facilities, as this issue is viewed as an important indicator in terms of comparing quality of care between social care and health care facilities. The key issue of the thesis are the ways to prevent falls of the elderly, so that their basic rights (especially the right to have their own choice), independence and self- sufficiency can be maintained, and also the intervention procedures in these cases. The aim of the thesis is to provide its readers with suggestions on how to improve quality of healthcare in terms of dealing with falls. These suggestions are based on the author's thorough examination of the relevant theoretical and legislative materials. The suggestions are further based on analyzing the fall records, covering a period of 18 months, provided by Sue Ryder...
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