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Spokojenost a loajalita zákazníků v gastronomických podnicích
Prášilová, Adéla
Prášilová, A. Customer satisfaction and loyalty in gastronomic businesses. Bachelor thesis. Brno: Mendel University in Brno, 2022. The bachelor thesis deals with the issue of customer satisfaction and loyalty in gastronomic businesses in Brno. The aim of this thesis is to find out the level of satisfaction with satisfaction factors and their influence on customer loyalty in gastronomic businesses, then based on the results to create a proposal for higher customer satisfaction. The collected data from the questionnaire survey are evaluated using IPA analysis and statistical analysis.
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Employees´ Job Satisfaction in Company
Václavková, Barbora ; Stříteský, Marek (advisor) ; Kubová, Blanka (referee)
This Master´s thesis Employees´ Job Satisfaction in Company is focused on job satisfaction of employees in a particular company. The aim of this thesis is to analyse the current level of employees´ satisfaction, factors that affect the degree of satisfaction and weak segments propose recommendations to increase the level of satisfaction among employees. The first part is theoretical and deals with the approach of the topic employees´ job satisfaction describe theoretical methods that are in practice most often used in the process of meeting the needs of employees. Since manufactory employees occupy the most of jobs, the practical part is focused on the analysis of degree of satisfaction and satisfaction factors of manufactory employees. Based on the findings from the theoretical part, interviews with company management, observation and analysis of the current status of satisfaction and satisfaction factors of company employees is done overall evaluation and specified proposals and recommendations to increase the level of satisfaction in the company.
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Analysis of employees´ satisfaction
Linknerová, Alena ; Kašparová, Eva (advisor) ; Franková, Emilie (referee)
The subject of my theses is the analysis of employees' satisfaction in a concrete company. The goal is to discover weaknesses in this area through a survey on employees' contentment and consequently creating a concept of how to improve current status in particular areas. The theoretical part includes specification of basic terms, clarifies importance of research of employees' contentment and presents results from other surveys. It also deals with particular elements of staff contentment and specifics of work in restaurant facilities. The practical part shows the application of theory into the business practice through actual research of employees' contentment in the restaurant XY. The survey focuses on employees' reflection in respect of selected areas of their work contentment. It uses a questionnaire and interview as research methods. The final output of the theses consists of recommendations and suggestions which should increase staff contentment in the chosen restaurant.
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Analysis of employees´ satisfaction in the company
Vybíralová, Petra ; Kašparová, Eva (advisor) ; Franková, Emilie (referee)
The aim of this thesis is to analyze the satisfaction of employees in the company Vigour a.s. and to propose measures leading to removal of deficiencis. The introduction describes the issues and the aims of this thesis. Based on a theoretical basis which appears in the first part and after becoming familiar with the company the hypothesis are set, the research metodology is described and the tools for data collection are specified. Research is implemented through questionnaire survey, observation and informal interviews. It focuses on the content and nature of work, its organization, compensation and employee benefits, training, personal development, career growth, work environment, relationships with colleagues, superiors and the perception of the company. The practical part contains the results of research and verification of hypotheses. Based on identified deficiencies the measures for improvement are set.
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