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Public Sector ITIL Processes Design
Kalivoda, Tomáš ; Voříšek, Jiří (advisor) ; Tajtl, Martin (referee)
This master thesis analyzes current situation in the area of IT Services management in the Czech public sector in ITILv3 framework. Theoretical part characterizes ITIL framework from high-level perspective, includes processes description and possible use in public sector. Moreover, public sector organization structure and government's strategy vision are summarized. The master thesis practical part analyzes current situation of IT Services management in the Czech public sector, uses public information ressources, surveys, discussions and interviews. The analysis identifies key points threatening IT management effectiveness. IT Governance model is designed based on these key points. The model proposes strategy view and defines crucial organizational responsibilities. Essential ITIL processes are defined including implementation plan and communication strategy.
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ICT in public administration
Hladík, Martin ; Voříšek, Jiří (advisor) ; Šebesta, Michal (referee)
This thesis focuses on the Czech e-government, or on several important projects that arose within him. The reader will learn what e-government is, what its benefits are and why it is good to improve its quality. The first part focuses on the analysis of individual projects of the Czech e-government and the Estonian e-government. The benefit of this section is to compare the state of e-services between the Czech Republic and Estonia and subsequent recommendations to improve the situation of e-government, whether in specific projects or awareness of e-government services. The second part focuses on the analysis methodology for measuring the effectiveness of public administration, including examples of its use. The aim of this section is to provide a critical look at the methodology of measurement and evaluation of specific e-services, including proposal for its improvement. The conclusion is devoted to an overall summary of the most important knowledge, which is resulting from this thesis.
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Analysis of the effectiveness of e-government e-services CZ
Ješuta, Martin ; Voříšek, Jiří (advisor) ; Marčan, Miloslav (referee)
This paper has focus on czech e-government topic. Its background are strategic documents of the Czech Republic, international comparison, completed projects of e-government in Czech Republic and european framework for benchmarking e-government progress. The Methodology is built on this background, which is able to evaluate effectiveness of e-government services. Relevance of this methodology is verified by two pilot measurements.
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