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Drug Information Centre service analysis I.
Chmelíková, Barbora ; Malá, Kateřina (advisor) ; Zimčíková, Eva (referee)
Drug Information Centre service analysis I. Author: Barbora Chmelíková Supervisor: PharmDr. Kateřina Malá, Ph.D. Consultant: PharmDr. Petra Thomson Department of Social and Clinical Pharmacy, Faculty of Pharmacy in Hradec Králové, Charles University, Czech Republic Introduction and aim of the thesis This study deals with the analysis of enquiries of the Drug Information Centre (DIC) of Faculty of Pharmacy in Hradec Králové, Charles University and University Hospital Hradec Králové. DIC have a unique role within provide clinical- pharmaceutical care in the provision of drug information. The aim of this study was the analysis of drug enquiries in 1994-2016 focusing on their urgency, type of enquiries and ATC groups. Methods The data analysed were collected from all recorded enquiries in the Excel database within 1994-2016. Therefore, it was necessary to transform some of the paper- recorded enquiries from 1994 to 2002 into the Excel database in which the enquiries data from 2003 to 2016 were already included. Data analysis firstly focused on the characteristics of the enquiries (quantity, healthcare professionals' characteristics such as region, position, enquiry type and urgency of the enquiries). The character of enquiries included properties and active pharmaceutical ingredient of the medicines,...
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