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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
The effect of digital banking on customer service delivery: a study of Ecobank Ghana
 Yeboah, Bismark Kwame
The research investigated the effect of digital banking on customer service delivery using Ecobank Ghana as a study. This bank was used because it is one of the leading and notable banks in Ghana which the highest level of technology being deployed within and beyond to service their customers to every breadth and length. The research showed the effect of digital banking and implemented the appropriate literature to emphasise this topic for which it is being discussed. Ecobank was used as a focal point to reflect the stage of growth of Ghanaian banking and how customer service and technology are relevant to the banking industry. Over the years, Ghana has documented and recorded and measured significant progress in the banking industry, banks like Ecobank set the pace to offer competition to its competitors to step up their game to ensure customer service is top notch through digital banking channels that go a long way to have a positive experience on the impact of consumer banking. Using the economic models such as inferential analysis, test for normality, Multicollinearity tests these made us gather, measure and interpreted the data gathered for this project and through it all it was used in the study to assess the patterns and growth in customer service delivery in the banking sector.
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The readiness of banks for the transition to digital banking
 Šimek, David ; Stříteský, Václav (advisor) ; Vávra, Oldřich (referee)
The focus of this thesis is on the readiness of banks for the transition to digital banking. Its goal is to present current trends that influence development of retail banking, the definition of digital banking and design recommendations for banks for developing the business model based on the analysis of banks competitors, qualitative research with customers, workshop with bank employees and analysis of customers life which will leats to simplification of the life of the customer so that they are ready for the transition to digital banking which will enable them to increase customers loyalty and prevent a decrease in revenues.
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