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The Optimization of Company Processes
Kratochvílová, Martina ; Ratičák, Milan (referee) ; Videcká, Zdeňka (advisor)
This diploma‘s thesis named The optimization of company processes is engaged in the most impotant company process – the software creation starting with dealing with customers and ending with handover. The analysis of present process, the proposals of the solutions and the detailed description of chosen solution with economic evaluation are parts of this thesis. Along drafting the emphasis has been posed to fulfil the condition of acceptable costs and the condition of customer friendly solution.
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Customer Satisfaction Analysis and Proposal for its Improvement
Šimek, Jiří ; Novák, Tomáš (referee) ; Chlebovský, Vít (advisor)
The aim of the thesis is to undertake primary and secondary market research for a well established company selling musical instruments. The theoretical part of the thesis is focused on explaining the problems of marketing research and business environment of the enterprise. The practical part of the thesis is engaged in the implementation of primary research focused on the analysis of customer´s satisfaction. In addition to primary research, practical part deals with the secondary research, which focuses on the comparison of services offered by analyzed company and its competitors.
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Customer Satisfaction Analysis and Proposal for its Improvement
Šimek, Jiří ; Novák, Tomáš (referee) ; Chlebovský, Vít (advisor)
The aim of the thesis is to undertake primary and secondary market research for a well established company selling musical instruments. The theoretical part of the thesis is focused on explaining the problems of marketing research and business environment of the enterprise. The practical part of the thesis is engaged in the implementation of primary research focused on the analysis of customer´s satisfaction. In addition to primary research, practical part deals with the secondary research, which focuses on the comparison of services offered by analyzed company and its competitors.
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The Optimization of Company Processes
Kratochvílová, Martina ; Ratičák, Milan (referee) ; Videcká, Zdeňka (advisor)
This diploma‘s thesis named The optimization of company processes is engaged in the most impotant company process – the software creation starting with dealing with customers and ending with handover. The analysis of present process, the proposals of the solutions and the detailed description of chosen solution with economic evaluation are parts of this thesis. Along drafting the emphasis has been posed to fulfil the condition of acceptable costs and the condition of customer friendly solution.
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