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Stress management in the healthcare sector
MICHELOVÁ, Lucie
The aim of the bachelor thesis is to identify stressors and evaluate the impact of stress on healthcare workers, including suggestions for changes in current stress management. The thesis also looks at how employees in this sector manage stress and how they prevent stress. The research part of the thesis is based on a questionnaire survey and an unstructured interview with the head nurse of the Hospital Strakonice, a.s., who is responsible, among other things, for human resources activities. The aim of the questionnaire was to find out whether and how stress affects the employees of the Hospital. The questionnaire was approved by the head nurse and, upon her request, was produced in printed form. It was processed on the Survio.cz website and subsequently printed and distributed to 150 respondents, in departments selected by the HR manager. Of these 150, 117 questionnaires were returned. The return rate of this questionnaire is therefore 78%. The questionnaire contains 22 closed questions. The data collected from the paper questionnaires were entered into Microsoft Office Excel and Microsoft Office Word software, which were subsequently analysed and used to produce tables and corresponding graphs. The results show that doctors tend to have many years of experience and practice in the field. In addition, they also have experience in time-management. They perceive their profession as stressful, but they tend not to experience stress after working hours. The general nurse position has the highest number of respondents who perceive their profession as stressful. They have a lot of administrative work: they work more overtime than doctors or paramedics and they do not have free time for recovery or rest. The job position of an orderly, according to the respondents, is the least stressful. Employees in this job are more likely to not experience the effects of long-term stress, probably because they mainly take care of themselves through sporting activities.
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